Summer Special! Buy a Charles Austen pump and get fast, FREE delivery!

What’s included in an emptying visit?

When one of our approved partners attends your site to empty (de-sludge) your system, you can be confident that they will deliver an efficient, safe and professional service with no hassle or mess. We offer a fixed price for emptying based on our tankers removing up to 1000 gallons, depending upon where in the UK the site is – our tanker will visit between Monday and Friday at a time convenient to you.

What is included in your visit

Each emptying visit lasts approximately 30 minutes, and will include efficient and safe removal of effluent.
Following your system being emptied, you will be given a Waste Transfer Note which you must retain for your records. This note will detail the amount of effluent removed, the date of the visit and site details, and is proof to the Environment Agency that effluent was removed by a Licensed Waste Carrier and was correctly disposed of.

What is not included in your visit

If your system has been neglected in the past, usually due to infrequent emptying, your visit may need to take longer than 30 minutes. If this is the case, we charge £100 per hour and will require payment upfront for this. The driver on the day will be able to advise on this, and once payment has been received by us, will be able to complete the work.