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Delivery Information

For deliveries within the UK, we use Royal Mail, DPD and Parcelforce.  Where items are sent directly from our suppliers they will use their own couriers and transport.

Any Royal Mail Orders (under the weight of the 0.599kg) received before 3pm will be processed and dispatched the same working day.  All posted Royal Mail First Class.

Any courier orders (0.6 kg and above) received before 12 noon will be processed and dispatched the same working day.  We will send a notification when your order has been dispatched, with tracking details where necessary.  For DPD and Parcelforce deliveries, you will receive subsequent notifications via email/text message with updates on your delivery and options to amend the delivery date if required.

The courier will require a signature from yourself (or a neighbour if you have specified your parcel to be left with a neighbour).  If you have specified on your order that you wish the parcel to be left in a nominated safe place, we can arrange this, although we cannot be held responsible for parcels left in the specified location where no signature is required.  We would also not be able to raise a claim against a missing parcel if you have left instructions for this to be left in a safe place. By leaving instructions for your parcel to be left in a safe place specified by yourself, you accept full responsibility for this parcel and accept that we cannot claim for any loss of damage to the parcel.

Proof of delivery supplied by our courier or transport company is sufficient evidence to establish proof of receipt of your goods. For any delivery problems, we are able to track the location if the items are sent by courier or another courier used by our suppliers.

Goods must be checked as delivered for any damage which may have been caused in transit. You must notify us within 2 working days of receipt in the unlikely event that goods are lost or damaged in transit so that we can take prompt action and rectify the situation for you.

Delivery Charges – excluding sewage treatment systems, pump stations, septic tanks, cess pools, separators, silt traps and rainwater harvesters,

Our shipping costs cover most of the UK - however, parts of England, Scottish Highlands and Islands, Isle of Wight, Channel Islands, Isle of Man, Anglesey, Western Isles, Shetland Islands, Orkney Islands, Isles of Scilly, Northern Ireland and the Republic of Ireland may cost more.

 

Weight (kg)

UK

£

Northern Ireland

£

Northern Scotland

£

Scottish Islands

£

Scottish Highlands

£

Southern Ireland & Channel Isles

£

Royal Mail

0.1 - 0.59

4

7

4

4

4

7

DPD 2 Day

0.6 - 30

-

15

-

22

22

20

DPD Next Day

0.6 - 30

8

-

12

-

-

-

DPD Next Day Before Noon

0.6 - 30

15

-

-

-

-

-

DPD Next Day Before 10.30am

0.6 - 30

20

-

-

-

-

-

DPD Saturday Delivery

0.6 - 30

9.5

-

-

-

-

-

DPD Saturday Delivery Before Noon

0.6 - 30

15

-

-

-

-

-

DPD Freight

30.01 - 50

70

-

-

-

-

-

 

50.01 - 70

85

-

-

-

-

-

 

70.01 - 99

110

-

-

-

-

-

DPD Pallet

99.01 >

 

-

-

-

-

-

 

 

 

 

 

 

 

 

 

 

 

 

 

HS1 - 9, KA27, KA28, KW15-17, PA41-80, PH42-44, ZE1 - 3

AB45, AB44, IV*, KW*, PA*, PH19 - PH20, PH30 - PH41, PH49 - PH50

 

Postcodes

 

 

BT*

AB*, DD*, PH11*, PH12*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA33*, PA34*, PA35*, PA36*, PA37*, PA38*, PA39*, PA40*, PA41*, PA42*, PA46*, PA47*, PA48*, PA49*, PA50*, PA51*, PA52*, PA53*, PA54*, PA55*, PA56*, PA57*, PA58*, PA59*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA76*, PA77*, PA78*, IV*, KW*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH27*, PH28*, PH29*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*,  PH43*, PH44*

ZE*, HS*, PA43*, PA44*, PA45*, KA27*, KA28*, PA75*

AB36-38, AB55-56, FK17-21, IV1-99, KW0-14, PA20-40, PH15-41, PH45-99

JE1*,  JE2*,  JE3*, JE4*, GY1*, GY2*, GY3*, GY4*, GY5*, GY6*, GY7*, GY8*, GY9*, GY10*, IM1*, IM2*, IM3*, IM4*, IM5*, IM6*, IM7*, IM8*, IM9*, TR21*, TR22*, TR23*, TR24*, TR25*

 

Sewage Treatment Systems, Pump Stations, Septic Tanks, Cess Pools, Separators, Silt Traps and Rainwater Harvesters are all delivered direct from manufacturers using their own transport.

Klargester, WPL, Tricel and Harlequin offer free UK delivery on all systems to a UK mainland postcode.

Premier Tech Aqua - free to UK mainland with the exception of the following postcodes:
AB45, AB44, IV*, KW*, PA*, PH19 - PH20, PH30 - PH41, PH49 - PH50, 
HS1 - 9, KA27, KA28, KW15-17, PA41-80, PH42-44, ZE1 - 3             

Off-loading is the responsibility of the customer.  Hiab is available upon request but may incur an extra charge and must be requested at the time of order.

Lead times vary and will be confirmed at time of order.

Please contact us on 01388 537050 prior to order and we can check lead time for you.