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Customer Information FAQs

  • Why choose Direct Drainage

    Here at Direct Drainage we have a comprehensive in-house knowledge of waste water treatment processes, pumping stations, separators and rain water ...
  • Warranty Information

    All products supplied through Direct Drainage are genuine spare parts from leading manufacturers. Every product carries a minimum of a twelve-month...
  • Pricing and Payment

    We always try to keep our prices as competitive as possible, and actively monitor competitor websites. If you find a price for the same product che...
  • How will my order be packaged?

    At Direct Drainage, we are committed to recycling packaging and packing materials wherever possible. We receive regular stock deliveries of spare p...
  • Delivery Information

    For deliveries within the UK, we use Royal Mail, Fedex and ParcelForce. Where items are sent directly from our suppliers they will use their own co...
  • Company Details

    The term ‘RA Dalton’, ‘Direct Drainage’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is RA Dalton Ltd, Burtree Ford, ...
  • 5 key facts about Direct Drainage

    5 key facts you may not know about Direct Drainage We are the trading arm of RA Dalton, Klargester’s number one accredited installer – although t...