Summer Special! Buy a Charles Austen pump and get fast, FREE delivery!

5 key facts about Direct Drainage

5 key facts you may not know about Direct Drainage

  1. We are the trading arm of RA Dalton, Klargester’s number one accredited installer – although there is just one person managing Direct Drainage sales and initial enquiries, our wider team includes eight fantastic servicing engineers, eight installation engineers, three sewage treatment specialists, an Environment Agency advisor and a lovely office team managing installations, maintenance schedules for servicing and emptying, promoting our work and looking after our customer accounts! You can rest assured there will always be somebody at the end of the phone who can help!

  2. We are based in Blantyre, Glasgow, with a helping hand from our office in Weardale, County Durham we cover the entire UK and can send parcels out to most postcodes with next-day delivery. You’re never waiting long for your order from Direct Drainage, and if there is a lead time or delay, we make sure to keep in touch!

  3. We are ‘green’, and we’re not just talking about the scenery – we do our best to recycle all our packaging where possible, including our bio-degradable bubble wrap! All our parcels are packaged with care to make sure they arrive safely with you and in perfect condition.

  4. We are not a call centre! As we mentioned above, there’s just one person managing Direct Drainage sales, so chances are when you call, you’re always through to the same person who will be able to find your previous orders if you require, answer any questions and advise the right parts for your system. We like to be friends with our customers!

  5. We have lots of contacts – if you’re searching for a part you can’t see on our website, put us to the test and we’ll try our best to source it for you. If we know we can’t find the part, if it’s been discontinued or we know it’ll be prohibitively expensive, we’ll let you know – we work hard to make your purchase trouble-free and enjoyable!

There’s lots of ways to get in touch with us – give us a call on 01388 537050, email sales@direct-drainage.co.uk, say hello on our Live Chat (bottom right of the website homepage) or find us on Facebook and Twitter.