10 Reasons To Buy From Direct Drainage.
Whether you are an experienced engineer planning for your next installation this is your first sewage treatment system experience, choosing the correct system for your site is paramount to its success.
With a plethora of wastewater firms and online stores to choose from simply opting for the first that appears on Google search isn’t going to cut the mustard. Wastewater projects are a huge investment, so why should you put your trust with Direct Drainage?
In this article, we will set out 10 reasons why you should choose Direct Drainage for your next sewage treatment system or spare parts.
Ten reasons why you should choose Direct Drainage
#1 – Over Two Decades of Wastewater Experience
Industry experience cannot be bought! It is invaluable. Alistair, founded RA Dalton Ltd over 25 years ago and it has evolved into Direct Drainage, as our online store is known today.
The longevity of Direct Drainage demonstrates our commitment to impeccable service delivery, not to mention the network of suppliers we have cemented during our 25 years in the wastewater industry such as Klargester, WPL, Tricel and Clenviro.
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#2 – Proud to be a Small Family Run Company
The past two decades have seen the business flourish from a one-man band to a team of 50+.
This shared vision has set a culture for cohesive long-term goals. In turn, this brings stability and increased trust to build authentic relationships with both our customers and suppliers.
Our size has always been an asset, as it allows us to have a really personal relationship but still provide a wealth of experience and specialisms to our clients. Whether the project is a large commercial venture or a small house extension, your dedicated sales manager will be able to find a solution for you, with the support of everyone.
#3 – We are invested in our community
Our employees are active members of our community at our office in the Durham Dales. We are proud to raise money for local charities such as the great north air ambulance, The Bobby Robinson Foundation, Cruse Bereavement support and Wolsingham Agricultural Show.
We feel that lending our skills to community projects gives emotional rewards rather than being centered around profits. This makes us truly feel part of something special, that benefits everyone in the community to help sustain a vibrant local economy.
We take our responsibility as suppliers of sewage treatment plants very seriously, embracing environmental change, but also ensuring that ground conditions and surroundings are ingrained into the specification.
#4 – We Supply with People in Mind
In a rush to get a tank delivered, so many people overlook the importance of getting the right system in a hurry to get the work done.
We take the time at the beginning to understand your position and what you are hoping to achieve so that we can offer a system that will give the best results, ensuring that you can have peace of mind for decades to come.
#5 – Exclusive Trade Discount
We already offer all of our products at a trade price for everyone, however, we go the extra mile for loyal trade customers. Ask us about bulk and trade discounts on spares orders for a tailored quote.
#6 – Exclusive Extended Warranty
As we are a Kingspan Klargester accredited installer & Service partner you can be confident by trusting us with your sewage treatment system we can continue to offer our services in line with Klargester extended warranty terms.
We offer various fixed ongoing servicing plans inclusive of emptying in line with government guidelines and replacement of wearable parts.
#7 –Next Day Delivery for Spare Parts
Our inventory is available for most spare parts online so you can see if the part you need is in stock and available for next day delivery if ordered by 4pm. Alternatively, you can always give us a call to find out a precise lead time based on your location and availability.
We use DPD for next day delivery as they provide real-time tracking and platinum customer service.
#8 – We recycle just about everything!
We are ‘green’, and we’re not just talking about the scenery – we do our best to recycle all our packaging where possible, including our bio-degradable bubble wrap! All of our parcels are packaged with care to make sure they arrive safely with you and in perfect condition.
#9 – We are not a call centre!
There’s just one person managing Direct Drainage sales, so chances are when you call, you’re always through to the same person who will be able to find your previous orders if you require, answer any questions and advise the right parts for your system.
#10 – We are rated 5* on Trust Pilot
We are aware that it is quality not quantity that’s important when it comes to a good track record. However, our extensive list of trade clients and trust pilot reviews are a testament to the high quality of the service we uphold.