Privacy Policy

This privacy policy sets out how RA Dalton Limited (Direct Drainage) uses and protects any information that you give RA Dalton Limited (Direct Drainage) when you use this website. RA Dalton Limited (Direct Drainage) is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

RA Dalton Limited (Direct Drainage) may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st May 2018.

In order to take payment, deliver and provide ongoing customer service we need to obtain and retain certain personal data. The following sections provide more detail on the data we collect from you and what happens to that data.

What we collect
Personal data means any information about an individual from which that person can be identified. It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).

We may collect the following information:
- Name and job title
- Contact information including email address
- Delivery information including telephone number
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
- Contact History
- Purchase History
- Information relevant to your device and how you use our site

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Fulfilment of orders placed
- Internal record keeping
- We may use the information to improve our products and services

How we use your information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:


Name and Contact Details
We capture your name and contact details so we can
- contact you regarding any enquiries you have
- contact you regarding your purchases
- to deliver your order to you.
- in order to prevent and detect fraud against you or Direct Drainage

Payment Information
We capture your payment details to:
- take payment to process your order and give refunds
- in order to prevent and detect fraud against you or Direct Drainage

Contact History
- To manage our relationship with you and to provide a high level of customer service we may keep records of your contact history. We are required to do this to perform our contact with you.

Purchase History
- This is important for us to provide good customer support and look after you in the event of any customer service enquiries and service agreements.

Marketing Activities
- We will only send you marketing messages if you indicate that you consent (e.g. by “opting-in”) to receiving such messages. Where we have your consent or are otherwise permitted to do so, we may:
- send you information by email, telephone (including SMS and MMS), mail or other methods of communication about existing and new services and industry news that may be of interest to you;
- send you information by email, telephone (including SMS and MMS), mail or other methods of communication about related products or services of selected third parties that may be of interest to you

Each email we send will clearly provide the opportunity for you to unsubscribe from this service.

Information about your device and how you use our site
We may collect information about the devices you use, such as your mobile or browser and information about how you move around our website This helps us to improve our website for you and allows us to give you a better experience. This data is anonymised and will not include any of your personal details.

This information may also be used in fraud prevention allowing us to earmark suspicious activity and prevent other people’s cards from being used fraudulently.
You don’t have to give us any of this personal information but if you decide not to provide it, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us

How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We keep your data for the minimum period we consider necessary to resolve any queries and to ensure legal and regulatory compliance. We currently consider this period to be a maximum of 12 months for general enquiries and details of any orders or services will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

Further details of the periods for which we retain data are available on request.

Whom we share your information with

Delivery Partners
In order for you to receive your goods, Direct Drainage works with Royal Mail, Parcel Force and FedEx. Again, we only pass limited information to them in order to ensure delivery of your items.

Suppliers
In order for you to receive your goods, Direct Drainage works directly with suppliers to order and deliver your purchases

Payment processing
We work with WorldPay, a trusted third-party payment processing provider in order to securely take and manage payments.

Email Service Provider
In order to send you information by email, Direct Drainage works with MailChimp. Each email we send will clearly provide the opportunity for you to unsubscribe from this service.

Third Party Providers
Certain third-party service providers, such as our live chat, auto search and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Site search by Swifytype

https://swiftype.com/privacy

Exemptify

http://modules4u.biz/exemptify/

Fraud Filter

https://www.shopify.com/legal/privacy

Happy Email

https://beeketing.com/privacy-policy

KudoBuzz Testimonials & Reviews

https://kudobuzz.com/privacy-policy/

MailChimp for Shopify

https://mailchimp.com/legal/privacy/

Privy - Free email popups

https://privy.com/privacy-policy/

Shipping Rates Calculator Plus

https://docs.codeblackbelt.com/article/1117-is-my-customer-data-protected-what-about-gdpr

Sufio

https://www.sufio.com/privacy-policy

Tawk.To Live Chat

https://www.tawk.to/privacy-policy/


Your rights to access your information
We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us.

You have the rights to:
- be informed about how your personal data is being used
- access any information we hold about you
- request correction of your personal data
- object to the processing of your personal data
- request erasure of your personal data

If you wish to view, update, amend or delete any personal data we hold about you please get in touch with us at sales@direct-drainage.co.uk. We will try to respond to all legitimate requests within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

Maintenance and Security of Your Data
We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, which we monitor regularly.

Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.

Online Ads
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target banners and ads to you when you use other websites. We do this using a range of advertising technologies such as pixels, ad tags and cookies.

Cookies on this site
Cookies are small text files that are stored on your browser or the hard drive of your computer or other devices when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.

Links to Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this privacy notice
We may change this policy from time to time by updating this page. If we make significant changes we will make that clear on the Direct Drainage website or by some other means of contact such as email.